Change the owner name for Family Plan

Solved!
Reply

Change the owner name for Family Plan

akthoma
Casual Listener

I accidentally added my husband's name instead of mine for the owner of the Family Plan account. Is there an easy way to change it, or do I need to delete my account and subscribe again? 

1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

Maxim
Rock Star 24
Rock Star 24

Hey @akthoma,

 

Unfortunately, it’s not possible to change the address registered on an existing Premium for Family plan.

If you move, or enter the wrong details, you need to create a new account and subscribe to Premium for Family on that account. Don’t forget to cancel the plan on your old account 🙂

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

8 Replies
Solution!

Maxim
Rock Star 24
Rock Star 24

Hey @akthoma,

 

Unfortunately, it’s not possible to change the address registered on an existing Premium for Family plan.

If you move, or enter the wrong details, you need to create a new account and subscribe to Premium for Family on that account. Don’t forget to cancel the plan on your old account 🙂

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

akthoma
Casual Listener

Hey Maxim, 

 

Thanks for the reply. I don't want to change the address, I just need to change the owner name. Is that possible without having to cancel and then resubscribe? 

akthoma
Casual Listener

Oops, sorry, you said if you enter any details wrong, not just the address. Thanks for your help!

Maxim
Rock Star 24
Rock Star 24

Yeah, the name is part of the address.

 

Please note that you'll have to create a new account, and not just re-subscribe. When you re-subscribe, it wouldn't ask you for a new address.

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

TonyV125
Casual Listener

Hi Spotify Team,

 

I ended up doing something similar.  I upgraded to a family plan, clicked to invite my daughter and when it asked for name and address details, I didn't realize that it was asking for my own.  I realize this is my fault for not reading the page more carefully, but it would be helpful if you prompted family plan owners to enter their name and address information as soon as they signed up for the plan instead of after pressing the button to invite a family member.

 

Hi Maxim,

When you say that "you'll have to create a new account," does that mean an entirely new username - which would also mean losing all of my favorites information and playlists that I've built over the years?

 

Thanks

Maxim
Rock Star 24
Rock Star 24

Hey @TonyV125,

 

Yup, that is correct, but you could reach out to Support so they can transfer the playlists over to the new account.

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

TonyV125
Casual Listener

Thanks, @Maxim.

thilko
Newbie

I have the same issue - and I think it´s more an issue of the frontend which could it make more explicit that the owner´s details are needed.

SUGGESTED POSTS