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Changed Fb Pass, playlists gone & acc downgraded.

Changed Fb Pass, playlists gone & acc downgraded.

I changed my facebook password. When I tried to log back in to Spotify using my fb acc my account was downgraded and all my playlists were gone.. Ok, so I get it. This is a completely new account, for some reason. The problem is that I can't remember my password to my original Spotify account (ripmrmorrison) and I can't reset that password cuz Im not getting the emails.

 

I've tried to stay in touch with support but I figure they can't answear my since my new email on this acc is connected with facebook thats says im using johanlindblom@hotmail.se but under my profile here on Spotify it says Im using something like this:

124812948109248901284091824ghhgASFBMNAFBAKIUSFGHAKHBF71Y4591675@facebookisnice.com

 

I'll break it down:

 

1. I can't do **bleep**.

2. Im paying for premium but using free.

3. The support can't contact me.

4. Please help me.

 

best regards, Johan

Reply
1 Reply

Open a support case using a working email address here:

https://www.spotify.com/about-us/contact/contact-spotify-password/

Peter
Spotify Community Mentor and Troubleshooter

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