Changed from Premium to Family

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Changed from Premium to Family

jacello
Newbie

Hi,

I changed from Premium to Family (togehter with my son). But now I was charged for both, 14.99 plus 9,99 (via Paypal).

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Re: Changed from Premium to Family

Felixh31
Music Fan

Hi, this problem might have occurred because you din't cancel your premium account to spotify free first. If it is possible to still sign out your premium account, I would recommend that. Otherwise this link might help you: https://support.spotify.com/us/account_payment_help/payment_help/why-charged-twice/

 

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