Changed my Facebook email and now I can't access old account

Reply

Changed my Facebook email and now I can't access old account

umok
Casual Listener

I changed my facebook email since yahoo deactivated it

When I logged into spotify it created a whole brand new account.

All my music is down and I have no way to access the old account. 

I can even see my old account when I search my name.

Even when I log in with my previous FB info it takes me to this new account.

 

Is my old account gone forever??

I just want access to my old account please help.

5 Replies

Taylor
Community Legend

Hi, and welcome to the community!

 

I suggest you submit an online contact form; and someone at Spotify can get your account back for you.

If you get an automated reply; make sure to reply to it directly (even if it's from a no reply); and it will be sent to the Spotify staff.

 

Anthony

This post was by Taylor - I do not work for Spotify!
If this solved your issue - Mark it as a solution! If you like my post - Please add Kudos!
||  Spotify Profile - Taylor   |  Feel free to PM me - Here  ||

umok
Casual Listener

I sent them two emails a couple hours ago and no response.

Taylor
Community Legend

You need to respond to the automated response directly for it to be sent to the staff.

 

If you haven't received a response, check your Spam folder.

If you have got the wrong email associated with your account, use this contact form.

If, once you've responded to the automated reply, you haven't received a reply from the staff within 24-48 hours, let me know your case reference number and I'll escalate it to the staff.

 

Anthony

This post was by Taylor - I do not work for Spotify!
If this solved your issue - Mark it as a solution! If you like my post - Please add Kudos!
||  Spotify Profile - Taylor   |  Feel free to PM me - Here  ||

umok
Casual Listener

I responded to the email hours ago and no response yet.

The case # 02581269

The old account number that I need to access is <Snip-Privacy ~Anthony>

 

thanks so much

Taylor
Community Legend

@umok wrote:

I responded to the email hours ago and no response yet.

The case # 02581269

The old account number that I need to access is 1222424625

 

thanks so much


I have escalated the case number to the staff, you should get a response within a day or two. Bare in mind it's the weekend so you may not get a response till monday.

 

Anthony

This post was by Taylor - I do not work for Spotify!
If this solved your issue - Mark it as a solution! If you like my post - Please add Kudos!
||  Spotify Profile - Taylor   |  Feel free to PM me - Here  ||
SUGGESTED POSTS