I changed my facebook email since yahoo deactivated it
When I logged into spotify it created a whole brand new account.
All my music is down and I have no way to access the old account.
I can even see my old account when I search my name.
Even when I log in with my previous FB info it takes me to this new account.
Is my old account gone forever??
I just want access to my old account please help.
Hi, and welcome to the community!
I suggest you submit an online contact form; and someone at Spotify can get your account back for you.
If you get an automated reply; make sure to reply to it directly (even if it's from a no reply); and it will be sent to the Spotify staff.
Anthony
I sent them two emails a couple hours ago and no response.
You need to respond to the automated response directly for it to be sent to the staff.
If you haven't received a response, check your Spam folder.
If you have got the wrong email associated with your account, use this contact form.
If, once you've responded to the automated reply, you haven't received a reply from the staff within 24-48 hours, let me know your case reference number and I'll escalate it to the staff.
Anthony
I responded to the email hours ago and no response yet.
The case # 02581269
The old account number that I need to access is <Snip-Privacy ~Anthony>
thanks so much
@umok wrote:
I responded to the email hours ago and no response yet.
The case # 02581269
The old account number that I need to access is 1222424625
thanks so much
I have escalated the case number to the staff, you should get a response within a day or two. Bare in mind it's the weekend so you may not get a response till monday.
Anthony
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game…