Changed my Facebook email and now I can't access old account

[umok]

I changed my facebook email since yahoo deactivated it

When I logged into spotify it created a whole brand new account.

All my music is down and I have no way to access the old account. 

I can even see my old account when I search my name.

Even when I log in with my previous FB info it takes me to this new account.

Is my old account gone forever??

I just want access to my old account please help.

[Taylor]

Hi, and welcome to the community!

I suggest you submit an online contact form; and someone at Spotify can get your account back for you.

If you get an automated reply; make sure to reply to it directly (even if it's from a no reply); and it will be sent to the Spotify staff.

Anthony

[umok]

I sent them two emails a couple hours ago and no response.

[Taylor]

You need to respond to the automated response directly for it to be sent to the staff.

If you haven't received a response, check your Spam folder.

If you have got the wrong email associated with your account, use this contact form.

If, once you've responded to the automated reply, you haven't received a reply from the staff within 24-48 hours, let me know your case reference number and I'll escalate it to the staff.

Anthony

[umok]

I responded to the email hours ago and no response yet.

The case # 02581269

The old account number that I need to access is <Snip-Privacy ~Anthony>

thanks so much

[Taylor]

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@umok wrote:

I responded to the email hours ago and no response yet.

The case # 02581269

The old account number that I need to access is 1222424625

thanks so much

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I have escalated the case number to the staff, you should get a response within a day or two. Bare in mind it's the weekend so you may not get a response till monday.

Anthony