Changed password and Spotify has changed my account

[MIchaelHann]

Plan: Family 

Premium

UK

Device Apple

Macbook Pro

Catalina 10.15.1

I just changed my Spotify password. I had forgotten it and I needed to log in to another computer to print out my receipts. Now Spotify has erased the details of my Family account and tells me I am on a free account. The only thing I did was change the password. Can someone help? I want my Family account back, and I need my receipts.

[Emilia_8]

Hi @MIchaelHann,

Thank you for reaching out here in the Community!

It's possible that you have two separate accounts, if you used Facebook to log in or create your Spotify account. 

For more details, I'd recommend checking this thread. 

I hope it helps!