Changed prize after payment fail

[fran_roca]

I have an ongoing subscription from 1 year ago. 2 days ago I received an alert saying that the last subscription payment has failed. It says that my subscription is in PAUSE.  I was paying 36 ARS every month.

However, In the subscription page says that I have to start paying 69 ARS from now.

Las 11July I received an email saying the following:

"A partir de mañana, el precio de Premium para nuevos usuarios aumenta a 69 pesos por mes. Queremos recordarte que vas a seguir pagando solo 36 pesos durante los próximos 6 meses."

Translation: "From tomorrow, the Premium price for new users will be 

69ARS each month. We want to remind you that you are going to still be paying 36 ARS for the next 6 months."

Could you please advice how to continue paying 39 ARS?

NOTE that there was no issues with my CCs, I pay everything on time. I´ve several online services as Google, Attlasian, Web Hosting. There was no issues with them.

[Anyk17 · Accepted solution]

Hey @fran_roca!

We'd recommend you get in touch with us via this contact form.

You can also find us on Twitter with the @SpotifyCares handle.

Give us a shout, we'll be happy to help.