Help Wizard

Step 1



Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...


Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...


Changing Country Setting On Spotify

Changing Country Setting On Spotify

 Spotify doesn't let me change my location from Hong Kong to Israel (Spotify is available in Israel). I tried both ways: changing billing information (which didn't direct me to change my country, just said that the credit card did not match the country), I also tried to change the country through "edit profile" but the country bar is grey so I cannot change it.


I am not using any VPN and I am currently in Israel. So, I tried another option: I downgraded my family's premium account. I tried upgrading it back to see if I could set my payment details from scratch. But the situation got worse and it seems that it automatically got rid of all my family's premium- although it mentioned that the downgrading will only occur next month!



I wrote to Spotify about my problem on their website, twice (a week ago). Still no reply. 


Does anyone know how to change the country setting in this situation?? 

1 Reply

Hi @natalieshemtov,


Welcome to the forums!


Please take a look at the link provided here and let me know if the information here helps:

Robert_WRock Star 11
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts