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Changing Country from US to CAN bug

Changing Country from US to CAN bug

SteeveH

When I try to change my country of residence from US to Canada, the process never succeeds.

 

I suspect it has to do with the fact that it is automatically selecting Euros (which is not the right currency for Canada):

 

Change payment details

9.99 EUR + tax per month. An update to your current subscription will be reflected on your next billing date.

 

The error that I get: Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method.

 

 

I can confirm that my credit card is fine, and suspect this has to do that there is a bug in a first place (Euros...??)

 

Thanks in advance

Steeve

Reply
3 Replies

OviiiOne

Hello @SteeveH , welcome to the Spotify Community!

 

Just to confirm, have you updated your payment details to a payment method with a billing address on Canada?

SteeveH
Yes, I followed Spotify's guide (via changing payment details) to change
the country, followed by credit card details!

Thanks a lot!
Steeve

OviiiOne

Ok, then if you can't change the country you should contact with Spotify Consumer Support filling this contact form.

 


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