Changing countries

[jstatnik]

Hi, 

I have a Premium plan which I signed up for when I was living in the country A. Now I am living in country B and can't change my payment option nor the country on the Spotify account. Can anyone help me with that, please? Whenever I change the country in the payment options it sends me back to the Spotify website of country A showing plan options. 

[rapartridge]

I am having the same problem. Signed up for Spotify in the UK, i have premium and was paying with a UK bank account. I have now moved to Canada permanently and therefore need to change my payment method to my Canadian card. Have tried updating payment method as instructed, and have tried changing my country in my profile, both to no avail. Spotify please help us 🙂 

[Maxim]

Hey @jstatnik ,

Thanks for coming to the Community.

Before attempting to update your payment method, could you please change the country here? It might redirect you to the web player after doing so, but once that's happened, just go here where you should be able to update your payment method.

You might be required to change the country on the payment method update page as well, but this time directly below the list of available payment methods. 🙂 Also, keep in mind that the new payment method must be issued in the new country in order for it to be accepted.

Let me know how it goes!

[jstatnik]

Hi Maxim,

Thank  you for the reply. I changed the country in your first link. But when I change the country under the updated payment details (your second link), it takes me automatically to the Danish page: https://www.spotify.com/dk-en/premium/?checkout-offer=default-full-price-premium&checkout-error=true.... I was living in Denmark and now I am switching to Australia. No luck so far :(. Can you help me, please? The new card is Australian card, but I am unable to change the country in payment update.

[Maxim]

Hey @jstatnik ,

Thanks for letting me know.

In this case, it'd be best if you cancel the subscription, waits for the account to revert to free and then change the country manually as described here 🙂

Let me know how it goes.