Changing country - website just hangs

[kittykat821]

Dear Spotify customer services

I read and followed the FAQ on how to change my country.  However, after I have clicked through want to use another payment option and then clicked on change country, it just hangs indefinitely with "Loading.  Please wait...." and a ticking clock wheel on screen.  Can you help me find an alternative way to change the country?  I have tried this method already a few times and it always does the same thing.

Thanks!

[Ambivalence]

Hello @kittykat821!

Sometimes it's the web browser, try using your browser's Private/Incognito mode and if that doesn't work, use a different browser!

[kittykat821]

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@Ambivalence wrote:

Hello @kittykat821!

Sometimes it's the web browser, try using your browser's Private/Incognito mode and if that doesn't work, use a different browser!

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Thanks.  Not sure that's the issue though.  I have even tried two computers (on Mac on PC) and still have the same issue. 

[Ambivalence]

Are you on a paid or free account? From what I'm looking at, the website works fine for mine.

[kittykat821]

Paid. It either doesnt work (takes me back to previous screen and if I click change card its still in previous country currency) or hangs saying loading, please wait'

[Ambivalence]

Before the end of your next cycle, can you cancel your Premium status, change countries and then pay for Premium again?