Changing country - website just hangs

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Changing country - website just hangs

kittykat821
Casual Listener

Dear Spotify customer services

 

I read and followed the FAQ on how to change my country.  However, after I have clicked through want to use another payment option and then clicked on change country, it just hangs indefinitely with "Loading.  Please wait...." and a ticking clock wheel on screen.  Can you help me find an alternative way to change the country?  I have tried this method already a few times and it always does the same thing.

 

Thanks!

5 Replies

Re: Changing country - website just hangs

Ambivalence
Community Legend

Hello @kittykat821!

 

Sometimes it's the web browser, try using your browser's Private/Incognito mode and if that doesn't work, use a different browser!


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Re: Changing country - website just hangs

kittykat821
Casual Listener

 


@Ambivalence wrote:

Hello @kittykat821!

 

Sometimes it's the web browser, try using your browser's Private/Incognito mode and if that doesn't work, use a different browser!



Thanks.  Not sure that's the issue though.  I have even tried two computers (on Mac on PC) and still have the same issue. 

Re: Changing country - website just hangs

Ambivalence
Community Legend

Are you on a paid or free account? From what I'm looking at, the website works fine for mine.

 

RX559IT


___________________________________________________

I can speak to you in English, Español, Français, Italiano, 日本, 普通话, 廣東話, 한국어, Tiếng Việt

What's a Spotify Rock Star, and how do I become one?
I'm not a Spotify official! Just here to help!

Re: Changing country - website just hangs

kittykat821
Casual Listener
Paid. It either doesnt work (takes me back to previous screen and if I click change card its still in previous country currency) or hangs saying loading, please wait'

Re: Changing country - website just hangs

Ambivalence
Community Legend

Before the end of your next cycle, can you cancel your Premium status, change countries and then pay for Premium again?


___________________________________________________

I can speak to you in English, Español, Français, Italiano, 日本, 普通话, 廣東話, 한국어, Tiếng Việt

What's a Spotify Rock Star, and how do I become one?
I'm not a Spotify official! Just here to help!
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