Changing country will automatically update to a family account

[suomiongelmat]

Hi,

I am trying to update my country from Australia to Finland. I have the normal premium account but once I get to the change country page there is no other option but to continue with a family account in Finland! This is really pissing me off because I want to keep my premium but won't have any money on my Australian card by the time the next payment is up.

I really don't want to start paying 8 euros more for nothing because I don't need a family account, but there seems to be a bug on the site and no email or other way to contact spotify as to post a question here...

If I cancel my premium and then re-start it with a Finnish card will that delete my saved music? I've heard about that happening. Obviously it would delete my offline music but would it delete everything I've saved from the account?

Hoping for a quick answer.

Thanks!

[osornios]

Hey @suomiongelmat,

In this case, it's better to delete your payment info before changing countries. You will still be Premium until the remaining days of your subscription are used up.

What I'm suggesting you to do is this:

1. Go to your Subscription page.

2. Click UPDATE DETAILS. If it shows below 'Would you like to cancel your subscription?' click there and cancel.

3. Check the box to 'Remove', and click 'Change' button,

Note: If you have your Premium active you won't be able to remove your payment info. That's why it's important to cancel before clicking UPDATE DETAILS.

After you've removed your payment info, change your country in profile, and resubscribe to Premium with the new card info to ensure that your offline music won't be deleted and that your subscription will renew correctly when it's time. Your music, playlists, friends, etc. are stored in the cloud so they won't be deleted, as long as you keep using your same username to login to the app.

Your payment card country must match your country in profile, and the country of your IP address.

Hope it helps. 🙂

[Alejandro_C]

Hey there!

This is something our Accounts team needs to look into. Get in touch with them via this contact form, on Twitter with the @SpotifyCares handle, or on our Facebook page.

We'll be happy to help you sort this out.