I am trying to change the country and is not possible, in the profile it doesn't let me and when I try to put my new card for the subscription it doesn't let me neither because is from the new country I am, what I should do?
Once you cancel your subscription, you'll still have access to all of the Premium features until your current billing period ends and your account reverts to the Free plan. Don't worry; you won't lose any of your music, playlists, or followers.
After your account reverts to the Free plan, you can update your countryusing the dropdown list, then re-subscribeto Spotify Premium using your new payment details.
Keep in mind that you will need to re-download your music for offline listening once you have re-subscribed to Premium.
Let me know if you have any questions. Happy listening 🙂
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I had this morning the surprise that Spotify doesn't allow me to log in as it says I can not use my account out of my country for more than 15 days, a fact that isn't true as I have been out of my country for more than 2 years now. I'm really upset because now I lost all my playlist for years and I this is ridiculous. Why can´t I keep my profile for years out of Spain? Is it any solution? and not the premium one as I don't see the point why I should pay the premium if I was having the free one and all this time.
1. Logga in på din kontosida . 2. Välj *Prenumeration* i menyn till vänster. 3. Klicka på *UPPDATERA.* 4. Ange din betalningsinformation. Se till att det är en metod som utfärdats i ditt nya land. Du ombeds sedan att ändra kontots landsinställningar. 5. Dina inställningar kommer att ändras till det nya landet vid nästa betalningsdatum.
Which translates to:
1. Log in to your account page . 2. Select *Subscription *from the menu on the left. (This is the little credit card symbol) 3.Click *UPDATE. * 4. Enter your payment information. Make sure it is a method issued in your new country. You will then be asked to change your account's country settings. 5. Your settings will be changed to the new country at the next payment date.
When you complete these steps and enter a new card from the new country you are in (for me, I have moved from Finland to Sweden), you receive an error that you have to update your country information FIRST before entering new card info.
When you go to your account information, the country is grayed out with a link below on information on how to updated your country information....which is the same link you provided and the same instructions shown above.
All in all, the information is incorrect and you cannot update your country as a premium user as described in your instructions.
It sounds like you're following the steps under 'Subscribed through Spotify website or app' of that first section.
If you're being prompted to update that info, you should try doing this prior to changing the payment method.
If the country section is grayed out when going to your Account settings, try and incognito window in order to edit it.
If you're still having issues doing this, we'd suggest getting in contact with us directly, or by tweeting our support handle. We'll be able to help you out further with thisby manually changing the country settings.
Hi, I have already cancelled/unsubscribed my premium account and still I cannot change the country... please can you help me? How could it be, that nowadays, that people relocates all the time it is so hard to change the your country?