Help Wizard

Step 1


Changing credit card

Changing credit card



Need to change payment details from a Mastercard to an AMEX. 


I've been trying to do this via the subscription page, but all I get is:


Could not update payment details

Sorry, we could not update your payment details.

Go back and try again or go back to your subscription page


I've used this card many times online without any problem, so it would appear this is a Spotify problem rather than an AMEX one. 


Any help appreciated!

1 Reply

Amex should work but there are many posts from folk who had problems. I think the best option is to get in touch with the payment team using the contact form and they'll help get this sorted. If you get an automated reply directing you back to the community or to the help pages, make sure to reply to it directly (even though it says not to) to speed things along.

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