Changing my Country

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Changing my Country

Eswift
Casual Listener

Hi can anybody help me with changing countries?

 

I have triend changing both my payment method in subscriptions and my country within the account preferences but neither of these work! Its frustratiing as these are the only two things suggested on the community as solutions!

 

Any help would be appreciated.  I am trying to change my country from Ireland to UK (Northern Ireland) but it won't work.

 

Thanks

Emma

3 Replies
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Re: Changing my Country

Rock Star 24
Rock Star 24

Hey @Eswift,

 

Why's it not working? Any additional info could be useful.


🙂

MaximRock Star 24
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Re: Changing my Country

Eswift
Casual Listener

See the attached.

The country is greyed out so I cant select a new country.

It says i need to update payment details. I click on that and input my uk card and then the second message (see attachment shows up) stating "your payment method and country don't match - to continue, change your account's location"

 

Its a circle! I can't change either

< Moderator Snip - screenshots removed for security >

Re: Changing my Country

Rock Star 24
Rock Star 24

I'd recommend reaching out to Support so they can take a closer look at this. 🙂

Contact form: https://support.spotify.com/contact-spotify-support/
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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