Changing my bank account...

Reply

Changing my bank account...

malte_eff
Casual Listener

Hi there,

 

I'd love to change my bank accounts in my profile. I have a sportify premium family abonnement. Strangely, when I try to change my subsription plan, it says I'm using Spotify Free...

 

That's odd. Help 🙂

5 Replies

Maxim
Rock Star 24
Rock Star 24

Hey @malte_eff,

 

Are you able to share a screenshot of what you're seeing? Make sure to redact any private details, if there are any.

 

Thanks 🙂

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

malte_eff
Casual Listener

Spotify.JPG

If I click "Get Premium" I can choose between payment methods but have to pay 9.99 €.

That's wrong. I have to pay 14.99 € as I did the last months (I can see that in the Bills section)

 

Maxim
Rock Star 24
Rock Star 24

Thanks!

 

In this case, can you try logging out, and back in again?


When you log back in, make sure you’re using your username and password (not email and password).

 

Let me know if that brings up your Premium account.

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

malte_eff
Casual Listener

Okay - did exactly that.

Logged out, logged in with username and password - same result.

Switched Computer - still same result in different browsers.

 

On the other hand: I'm using offline playlists, manage my family members... that works still fine.

 

Just changing my CURRENT payment method is giving me headache.

Maxim
Rock Star 24
Rock Star 24

Please reach out to Spotify Support so they can take a closer look at your issue. Thanks!

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
SUGGESTED POSTS