Changing my credit card

[nr8]

I've been trying to change the credit card on my profile from a Singaporean card to a Canadian one, I keep getting a message that says Spotify isn't available in Canada (which is not true) - what could I do to fix this?

[AndyJoel]

Hey @nr8!

Welcome to the Community.

It's odd that this is happening. Can you try these steps from a computer using an incognito window?

If it's still not working, try with the support team and they'll help you out. You can reach them on Facebook or Twitter at @SpotifyCares or via email here.

Let us know how it goes.

[nr8]

Hey Nelson, 

Thanks for your reply. I tried doing what you suggested, I get the same error message. When I enter my new details, I get a pop up window that recognizes my card as Canadian and asks me to confirm that I'm changing my country to Canada. When I confirm that, my page refreshes and the price on the left side is in Euros which is also a little strange to me. And when I put my credit card details in again I get a message that Spotify is not available in my country (this is what I've been seeing all along). 

Thanks for your help!