Changing payment details after international move

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Changing payment details after international move

EvaB0
Newbie

I recently moved abroad, and I've closed my bank accounts in my former country. I forgot about my monthly Spotify payments. Obviously, I'm now receiving messages from spotify that I haven't paid my monthly fee and will lose my premium subscription soon.

I know I need to switch to a spotify subscription in my new country, but when I follow the instruction on the website, I seem to end up in a catch 22. When I change my payment details, I get an error message, stating I need to change the location of the account, and when I try to update my account, I can't change the country, and I'm referred to a link to change my payment details.

What am I doing wrong?

Thanks!

1 Reply

MaríaCamila
Roadie

Hey @EvaB0, welcome to the Spotify Community!

 

In order to change the country of your Spotify account, you'll need to follow these steps. We recommend you clean the cache/cookies from your browser before trying.

 

Remember that you need to update your payment method to one that's been issued in your new country.

 

Let us know how it goes 🙂

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