Charge on Smart Postpaid account but still Premium subscription paused

[juggyspotify]

Hi Spotify team,

My Premium Subscription is still paused. I verified with Smart that my postpaid account was charged 129 pesos on 1/28/2017 but until now my Spotify Premium subscription is still paused. Tried to relogin and re-install app still not working. Please help.

[ZullyB]

Hey @juggyspotify, welcome to the Spotify Community!

In this case, we recommend you to reach out to us via email, Facebook or Twitter. This way, we'll be able to take a closer look at your account and see what happened there.

Let us know how it goes and if you have any other questions.