I received an email this morning saying that my account has been disabled because a chargeback I made. I did not make a chargeback. The only thing that I can think of is a voucher I purchased from Htfdeals.com (the one year card I had added to the account). If that was charged back, it means htfdeals.com did something fishy. Is there anything that can be done?
You will need to get in touch with the payments directly using the online contact form since they deal with all issues relating to chargebacks and disabled accounts. Don't worry, they will be able to get it sorted for you.
If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.
I have used the form. I think it's ridiculous that there isn't a phone number to call. I despise online companies who have no phone customer service. This could've been resolved with a 5 minute phone call but here I sit waiting idly for responses over email. Bad form and bad customer service.
I just wanted to add to the tally of users who are experiencing the same exact problem. Spotify has my CC information on file so why automatically disable my account and not fall-back to the CC on file and let me know something funky happened with the gift subscription as opposed to patently disabling my account.
I had to create a NEW account just so I could tell you about my ACTUAL account.
Same here, and it is incredible that I need to create a new account just so I can use the forum. Why not simply disable the premium level until the issue is solved instead of disabling the full account.
I had to use the reset password contact option...
Case # 00728456
I am hoping this issue is solved, otherwise I guess we would need to request a chargeback to HTF directly, but I am surprised this happened after the prepaid code was accepted.
Are these case numbers being worked on as posted in this thread or as posted to the Contact Form?! Here's my case: 00728379. I'm not sure how this is being handled (aside from appallingly) so I figured I should toss my hat(case) in the ring as well.
1.) Get phone support!!
2.) If a payment option fails, turn off premium for an account DON'T FULLY DISABLE IT!
Try to give them some time, I'm sure once a resolution is reached for one of the cases they'll apply it across all of them as they turn up. It is just figuring out what to do and how they are going to approach it takes time. Although it has been almost 12 hours, I appreciate the help the moderators are providing in this thread to let us know that they are doing what they can.