Chargeback

[thainanfrota]

Hello,

I'm from Brazil and I buy Premium subscription services through third parties. However, the last renovation was a problem with my credit card and was chargeback. Because of this, my account was disabled.

I wonder how do I get it back, because I can not lose my playlists. And besides, I need to buy the Premium subscription again, but I am a disabled account.

Here is the email I received from Spotify:

"Hello Thainan FrotaWe recently received a chargeback from your payment provider, relating to a payment for your Spotify account.The funds have automatically been credited back to your payment account and, as a result, we’ve disabled your Spotify account.If you have any questions regarding the chargeback, please contact your payment provider directly.

Username/ID: 1282497292 Date: 2013-07-24 20:24 UTC Order ID: 227228266010 Payment type: Card"

How do I get the account back?

[Joe]

Hi. This isn't something which can be resolved in an open forum so please check out this post and follow the steps outlined there, thanks.

[user-removed]

Yes this happened to me too. Spotcards right? Were you able to find a solution? 

[Peter__]

@user-removed - Spotify take chargebacks very seriously, so you will need to get in touch with the payments team following the steps in the top @Joe linked to above. Once you have done that, you should get an automated reply with a case number in it, reply directly to that email (even if it says not to) and someone will get back to you as soon as they can. 

[user-removed]

Hey Peter, thanks but I've done that already. Actually 2 days ago. Below is my ticket:

Spotify Case # 01125521

Can anyone help me please?

[user-removed]

Hey there this is now escalated 

by way of exception

for right folks at Spotify forum.

Hope they can help you soon, watch this space for answers and oh wait merry Christmas!

Normally you should get reply in 24 hours. Byt Christmas time may slow everything in Customer service form.

---

@matpaes wrote:

Hey Peter, thanks but I've done that already. Actually 2 days ago. Below is my ticket:

Spotify Case # 01125521

Can anyone help me please?

---

[user-removed]

Fantastic. So no Spotify for me it seems. That's just great.

[user-removed]

Hey there.

Like I said I informed right hands at forum to look into this asap by way of exception. It's all I can do for now.

Many thanks for understanding. I try everything to get this sorted asap.

Watch this space, Spotify will look into it asap.

[user-removed]

Thanks my man, I appreciate the help. It's just I'm really frustrated right now after 2 days of not having my playlists and my account. And the worst is I don't even know what happened. All I know is it seems some dishonest third party vendor screwed me big time...

[Adam]

Hey @user-removed -- that case is with the right people to handle this. They'll be in touch as soon as they can.

[spoty_1970]

hello  thainanfrota !

If you don’t receive any answer soon,  please copy and paste this info to the

Customer Service Support 

‘’  my credit card and was chargeback. Because of this, my account was disabled.

    Username/ID: 1282497292Date: 2013-07-24 20:24 UTCOrder ID: 227228266010     

    Spotify Case # 01125521 ‘’

Good luck 😉