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Charged 4 times for student discount

Charged 4 times for student discount

I was charged 4 times for my student discount and I read that I would get my money back in 3-5 days and still have yet to get anything. What do I do??
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4 Replies

Hey @CodySlade21, Welcome to the community! 🙂

If you've been charged charged multiple times, the chances are you got multiple months of Premium 🙂

You can check here and your next payment date should be four Billing cycles away instead of one 🙂

I actually didn't even get premium. I'm still on free. 😞
What do I do?

@CodySlade21

 

Here's what to try if you've upgraded to Premium but don't see it in the app.

 

  • Check your subscription page. Your status should be Premium. 
  • If you're on Premium, try signing out and back into the app. 
  • If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

It's also possible you have a second account - one account with a Spotify username, the other created and linked to your Facebook profile. Try logging in with each to access your Premium.

Hey @CodySlade21

 

Support has checked and confirmed no money has been taken from Spotify's end. The funds should clear and return to your bank account soon within a few days.

 

I recommend you try reapplying for the discount through manual verification at spotify.sheerid.com

MattSudaSpotify Star
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