Help Wizard

Step 1


Charged 4 times

Charged 4 times

Ive just got a new debit card this month so once my premium month ended I got an error message saying my payment had failed , so when I went to change my payment details to the new card I got an error saying it hadn't worked so I double checked tried again and got another error, so I typed in all the info again still got the error message then once more. Next thing I've been charged for all 4 payments even though it said error for each one and I've still got the message saying my payment has failed.

Any help?

1 Reply

Hey @Latictd!


It's not cool that this happens. But if you're having a hard time with the payments, our Support team will be able to help you. Just reach them on Facebook or Twitter at @SpotifyCares or via email here. They'll take a look backstage and help you out.


Take care 🙂

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