Charged 9.99 € a month rather than 9.99 € for 3 months as per promo

[frenchdj80]

Hi. Last month I've activated the promotion for a 3 month subscription at 9.99 euro although I'm being charged 9.99 euro a Month!!!! I want to get my money back and this service extended until the end of November as I've legitimately complied to the offer and I got switched to this monthly payment, I have switched on purpose from Deezer, it's unacceptable!! I wish to get this solved, get my funds back as now I've been charged twice rather than having this active for 3 months at 9.99 as advertised. I have already filed a complaint with PayPal to lock the second payment and I wish to have Spotify back to this matter asap. Can you please support? Thanks

[Alejandro_C]

Hey there!

This is something our Accounts team needs to look into. Get in touch with them via this contact form, on Twitter with the @SpotifyCares handle, or on our Facebook page.

We'll be happy to help you sort this out.