Charged $9.99 even after I cancelled.

[X_Cullen]

So I cancelled my Premium Free Trial, not wanting to get charged after the trial ended, and went through every step listed on the spotify website and was under the impression that my free trial was cancelled. To confirm even more, I looked at my spotify playlist and went to play a song. Lo and behold, I didn't have the premium abilities like endless skips, restarting songs, no ads, etc. This is why I was shocked that I was charged $10 today, even after I cancelled my subscirption. Can I get my money back at all?

[Maxim]

Hey @X_Cullen,

It sounds like you've got a second account with Spotify. Are there any other email addresses you could have used to register with Spotify? It's worth checking those inboxes to see if you have any Spotify emails -- that will mean your extra account is registered with that email.

• If you don't have another email address, note how you log into the Spotify app usually.
• If you use your Facebook details try entering your Spotify username (if you created one originally).
• If you use your Spotify username try entering just your email address.

[X_Cullen]

I've only used one account for Spotify and use my FB to login and don't have a username to sign-in with.

[Maxim]

Alright. If you believe that you don't have a second account, please get in touch with Spotify Support so they can look into this.

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

[ramonsantiz31]

Si se puede cargar mi premiun ya que no tengo y sigo pagando