Charged Incorrectly

[1266411774]

I have been charged $9.99 per month since Dec. 2014 however I have never signed up for Spotify premium. When I look on my account, it says "free" and there is no payment method attached. Anyone have an idea if I can get in contact with someone to see if there is another account using my credit card somehow? Or if there is another account created with one of my email addresses? I do not know why I have been charged for premium for a year and never had it. Unfortunately I just saw the charges on my account.

[user-removed]

Hi,

Please contact the support team and they will be able to help you find the account.  They will need to ask you some details, so if you include the following it will help speed up the solution.  

They will need:

The date of the last payment

The first 6 and last 4 digits on the card

The amount of the last charge

To know how the charge is displayed - ie Ady*spotify, Spotify USA.

Please reply back with your case number as this will let me chase it up for you.

[user-removed]

I have just found your case 4161855.  I will be sending you a reply to that shortly.

[1266411774]

Great, I will wait for that email then. Thank you. I hope we can get this sorted out.

[1266411774]

It has been over 24 hours and I never got a response. Is there a way to see why I am being charged 10 dollars a month for something that I do not have?

[user-removed]

Hi,

I had sent a reply to the address linked on your Community account.  Perhaps it was put into the spam filter.  

I will send you a private message instead..

[jnburdine]

Hi Calvin. Thanks for being responsive to folks. Tried the instructions at suoport team but get page that offers to subscribe to premium but nothing else.  Same situation as previous poster - been charged $10 every month for a while but just noticed.  Want to "downgrade" to free service but can't figure out how.  Thanks for your assistance.   

[user-removed]

Hi @jnburdine,

Could you please send an email to the support team via this link and then post your case number into this thread?  I will then be able to get the case moved to the correct team who will (should) find the payment.

[jnburdine]

sorry, I'm a little slow this morning - what link and what case number??

[Mika7]

Hi Calvin, Im not sure the best way to contact someone but you seem to be active on here so Im hoping you can help me.
I was charged 135$ for one month after my free trial. This is way too much, Ive hardly had spotify for 2 months. I am hoping to get a refund. 
How can this be resolved?

[user-removed]

Hey Mika7,

It looks like you may have bought a year subscription.  No problem refunding this for you.  I will tell you more in the pm.

[user-removed]

Sorry - it was my fault.  I did not link the support - https://support.spotify.com/us/contact-spotify-support.

If you click on that link you will be able to contact the support team and they will be able to help.

[Mika7]

I see. Thank you. Feel free to Private message me, it is easier for me to find.

[jnburdine]

can you please send me instructions on how to cancel. search turns up nothing useful.

[gatorgirl2283]

I've had this problem as well, sort of.  I canceled my Premium subscription months ago, and even though I'm now only receveiving the Free service, I've still been charged $9.99/month for MONTHS.  I've tried using the Contact Us form, but only get formulaic responses redirecting me to the FAQ pages...not helpful.  HOW do I get in touch with an actual person to get reimbursed for the incorrect charges, and confirm that I will not continue to be charged in the future??????