Help Wizard

Step 1


Charged Me for 2 Subscriptions!! Student and Regular!

Charged Me for 2 Subscriptions!! Student and Regular!

I tried signing up for the student discount but my college was not on the list of elligible schools. SO I BACKED OUT OF IT. Then signed up for the 30 day free trial to pay 9.99 NEXT MONTH. I was charged $5.29 for the student discount on the same profile!! On my account, it says I have the 30 Day Free Trail and when it expires. PLEASE take the student discount off my profile and out of my bank account as i NEVER received a confirmation email for payment on the student discount or ANYTHING. THIS IS FRAUD!!

2 Replies

Hey @brandysb16, welcome to the Spotify Community!


Don't worry, I'm sure we can sort this out! If you never received a confirmation email, the $5.29 charge should only be "pending" instead of "confirmed," which means it should be canceled within 48 hours. If the charge is still there after that time has passed, please let me know and I can get you in contact with Spotify support.

Please let me know if you need further assistance! Happy listening 🙂

I will definitely do that thank you!

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