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Charged Multiple Times On Account

Charged Multiple Times On Account

Hi,

 

I recently renewed my account to premium. I have had it before but wanted to change my account for a student discount account. After attempting multiple times with no success, I decided to go ahaed and save the account as a normal premium fo $9.99. However when I looked at my statement today, I have three extra charges on it for the same amount. How do I get a refund? Who do I need to contact? Or at least extend my payment to cover those extra payments because that hasn't happened either.

 

Help Please,

I.Flores

Reply
2 Replies

Hello.

 

I escalated your problem to staff. They will reply you as soon as possible.

If my post helped you to fix your problem, please press "Accept as Solution" button.

Welcome to the Spotify Community!

 

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
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