Charged TWICE on my account for the past few months, escalating this to forum!

[little88]

Hi,

I filed a Spotify case# 02768543 to help resolve my issue. But so far, we've been going back and forth every day (each time a different person!) and getting absolutely NOWHERE!! I have another payment scheduled to come up in 4/25, and I don't want to get charged twice again, I WANT THIS RESOLVED!!

Here are the facts:

- For the past few months, I've been charged TWICE on my account.

- No, I don't have another premium account! I have a really old account, but I just checked, and it is NOT premium.

- No, no one else uses my computer except for me.

- No, I don't need help signing in to MY premium account. 

- I don't know who or how there is ANOTHER premium account linked to my bank account, but it is CONCERNING how he/she can CHARGE IT! And why was I not notified?! I checked ALL my email accounts and the only receipt I received was for MY premium account!

Please CANCEL and REFUND the mysterious premium subscription and charges OR if it saves the FRUSTRATION AND HASSLE, CANCEL ALL PREMIUM ACCOUNTS LINKED TO MY BANK ACCOUNT! If it is MY bank account, I should have the ability to cancel ANY subscription and charges made on it!

I have been a loyal customer for more than a year and NEVER had any issues or complaints. It will be a shame, but it WORRIES me how little measures Spotify put in to protect and secure our account information!! This is my first time EVER putting in a complaint and I can already feel it shortening my life expectancy!!

Thank you!

Lillian

[ErickRGuetta]

I´ve successfully escalated your issue and an agent should get in contact with you soon. Sorry for any inconvenience.

[Pricilla · Accepted solution]

Hey @little88,

Welcome to the Community.

Sorry to hear you're having this issue.

The right team is already on your case and they'll get back to you via email as soon as possible. Please bear with us.

Let us know how you get on.

Thanks!