Charged Twice for One Subscription

[itschinatown]

I recently upgraded my free membership to Premium, and was charged twice ($9.99 and $9.99) for it. I sent a help request over a week ago and haven't received a thing regarding it.

[user-removed]

Hey Spotify can use your double Premium for another month and you be charged again after those double months. You can also receive a full refund of second Premium month. Just write here how you like it be. Spotify employee can then do right things for you in no time.

[itschinatown]

Would prefer a refund, now I'm kind of nervous I'm going to be charged another double $9.99 when this month is over if I don't get this taken care of.

[user-removed]

Thank you. I notified Spotify employee. He take a look into this today.

[Sam]

Itschinatown - I understand my colleague emailed back to you a few days ago. Did you not receive this? Can you check your junk filters for us, it may have gone here.

I'll send you another, just in case.

[wowpoetry]

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@itschinatown wrote:

I recently upgraded my free membership to Premium, and was charged twice ($9.99 and $9.99) for it. I sent a help request over a week ago and haven't received a thing regarding it.

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HI, I had the same thing happen to me today, well, i reinstated my Premium Membership, but I was charged twice.  My biggest problem was that it charged my paypal instead of my cradit card that I had JUST changed the payment option to!  I have no money in my paypal, so it's going to pull it from my bank acct and make me bounce a check!!  Is there a way to refund that quickly and charge the correct payment??  I would really appreciate the help!

[Sam]

Wowpoetry - I can see Richard helped you out here. Hope it's all working nicely.

[nairodx77]

Same pb for me ! 

Please could someone tell me how should i procede to get my money back ? 

Contact form doesnt work ! 

thks 

[shastawalton]

I am also being charged twice and would like to get a refund asap. 

[Sam]

Shastawalton - Just get in touch with our payments team here: https://www.spotify.com/about-us/contact/contact-spotify-support/?contact

They'll get back to you as soon as they can.

[abi_s]

Hi, 

I have had the same problem and sent a contact form 3 days ago. Have been charged double for 3 moths now!

I really want this sorted soon and don't want to be paying double. It's concerning how many people on this forum have had problems cancelling payments or getting refunds.

Thanks.

[Sam]

Abi_s - The payments team will get to you as soon as they can. They're a nice, fair bunch, so don't be too concerned.

[markomac316]

Hi guys for some reason I have been charged twice as well #(9.99)  through PayPal. Anything I can do to get this refunded?

[Sam]

Markomac316 - If you contact our payments team, we'll be able to look into it.