Charged Twice

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Re: Charged Twice

Spotify
Spotify

Hi ericander - Please just reply to the automated messaged as @hammeh suggests above. One of our agents will get your email. 

 

Edit: I can see my colleague's already written back to you. Keep an eye on your inbox for his message. 

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Spotify Are Charging Me When I'm Using Spotify Free!

watsongardiner
Casual Listener

Hello,

 

I signed up for the 30-day free trial for Spotify Premium, and cancelled my subscription within the months trial.

 

Since cancelling this, they have started charging me £9.99 per month.

 

I have now emailed them twice to bring this issue up, however I have had no response, and I am still getting charged.

 

Could somebody please advise me what to do.

 

Thanks.

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Re: Spotify Are Charging Me When I'm Using Spotify Free!

Peter__
Community Legend

Hey! Welcome to the community 🙂 

 

When you have got in touch before, did you receive an automated email reply directing you to the community? If so, just reply directly to that message to get your email sent to one of the customer services team. 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: Charged Twice

Spotify
Spotify

@meahtenoha wrote:

As this is a specific payments query it's best if you get in touch via the contact form.

 

From there our Payments Team can certainly give you a hand. 


 

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Spotify Are Charging Me When I'm Using Spotify Free!

watsongardiner
Casual Listener

Hey,

 

Thanks for the response.

 

No, I never received any form of return correspondence.

 

Watson

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Re: Spotify Are Charging Me When I'm Using Spotify Free!

Spotify
Spotify
Hi Watson,

My colleague, Edward, actually got back to you in October regarding this but we never heard back.

I've just responded to your most recent email, so keep an eye on your inbox.

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charged twice

nicholaskmetz
Newbie

my credit card was charged twice for a premium subscription on 01-25-13, What do I do to get the funds back on my card? Thank you. Please reply.

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Re: charged twice

Peter__
Community Legend

@nicholaskmetz wrote:

my credit card was charged twice for a premium subscription on 01-25-13, What do I do to get the funds back on my card? Thank you. Please reply.


Hey! Welcome to the community 🙂

You will need to get in touch with the customer services team directly using the online contact form and they will be able to assist you further with this.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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Charged Twice in Jan

Rossy_J
Casual Listener

Hi - I've been charged both for Basic and Premium in the same month, see my bank statement details below for each transaction.

 

Please reinburse the Basic desktop £4.99.

 

Would you also be able to offer me something for the inconvenience of this?

 

Thanks

 

Ross

 

9 Jan 2013

POS

0018 08JAN13 , SPOTIFY , BASIC-DESKTOP , LONDON GB

-

4.99

28 Jan 2013

POS

0018 25JAN13 , SPOTIFY PREMIUM X , 1 , LONDON GB

-

9.99

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Re: Charged Twice in Jan

Peter__
Community Legend

Hey! Welcome to the community 🙂

As this is a billing query, you will need to get in touch with the customer services team directly using the online contact form and they will be able to assist you further with this.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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