Charlottep - The two charges that you see on your statement are both linked to your Spotify account. It's possible that you accidentally pressed the subscription button twice.
But don't worry about having lost any payments. Our system has taken account of both payments and has extended your Premium subscription to two months. This means that you will not be charged again on your next billing date. Your subscription will continue as usual the month after.
If you'd like the second payment refunded, just contact our payments team here. They'll look into it for you.
I was charged twice for two months in a row, I'm about to cancel and dispute the charges with my credit card company if it doesn't get fixed soon. I contacted the Spotify Support and if I don't get helped soon then I'm done.
@yoboyjonnymac Please use the online contact form and someone at Spotify can help get this sorted. If you get an automated response directing you back to the community or to the help pages, make sure to reply to it directly to speed things along.
Unfortunately, we can't deal with billing issues here on the community so you will need to get in touch with the customer services team directly using the online contact form and they will be able to assist you further with this via email.
If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.
My account was charged twice on my bank statement. This has never happened before. The first one has been charged and the second one is pending. I have a received a case # but I havent heard anything since. Spotify Case # 01114303. Can you please look into ASAP and have the pending transacation cancelled or reversed. Thank you!