Help Wizard

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Charged Twice

Charged Twice

I have been charged twice on my account.


Mar 05 $6.99

Mar 20 $11.99


This is strange when I sign upgraded to $11.99 on the same day. Now is not only charging me twice but also did not do the necessary contra. Can someone help me or else I'm just going to terminate the account.




1 Reply

Sounds like you may have two accounts but no need to worry. Get in touch with the account team here and they'll get it fixed. 

If you get an automated response directing you back to the community or to the help pages, make sure to reply to it directly to speed things along.

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