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If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
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Here's what to try if you've upgraded to Premium but it still says that you're a Free user.
If you've tried all the steps above, please click on the button below. It'll then take you through a survey to point you in the right direction:
You should contact customer support through this link:
They'll help you out. They take, at the most, 24 hrs to get back to you.
Don't forget to check your spam folder for responses as they may end up there.
If you get an automated email directing you to the community or help pages, you need to reply directly to firstname.lastname@example.org and one of the customer services agents will get back to you.