Charged by EE but Spotify account says payment failed

[Josh92]

I recently upgraded my phone still with same company (EE) and have the same number.
I still get charged £9.99 per month from EE
But Spotify have notified me that payment has failed.
How do I sort this out? Thanks

[crematedman]

@Josh92 hey there josh, sorry to hear you're having issues with your payment.

The quickest way to contact spotify directly is via here or @SpotifyCares on Facebook or Twitter.

If you let them know as much as you can about your problem, they can have a look on their end and sort this out ASAP.

Let me know if you need help with anything else!