Charged by Spotify and iTunes for Premium - HELP!

[Sammyj123]

I have just discovered that for at least 12 months I have been charged by both iTunes and Spotify for my Premium service.  iTunes has been charging me £12.99 and Spotify £9.99.

I would like to know what to do and how I can get my money back from the last 12 months of overcharging.

Please help!

Samantha

[Robert_W]

Hey @Sammyj123,

Welcome to the forums!

Let me see if I can help you here 🙂

I am afraid iTunes is independent of Spotify. But I can help you with regards to your Spotify account.

For information on Spotifys refund policy please see here:

https://support.spotify.com/account_payment_help/payment_help/refund-policy/

If you believe you are eligible for a refund, please get in  contact with Spotify support and they can take a look backstage. The easiest way to contact them is by messaging SpotifyCares on Facebook or Twitter. They usually respond within 48 hours!

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