Charged by premium account but i dont know the account

[Mariajennifer]

Hi!

Spotify charges my visa electron every month for premium account but i dont know what account that is. I dont know email address or username. I can only see monthly charges from my electron but thats it. What i can do? 

[Maxim]

Hey @Mariajennifer,

I'd recommend reaching out to Support so they can try to locate your lost account:

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.