Charged for Free Trial

[Coleman_Yuen]

I've recently been informed by my parents that they've been charged for premium in January and February. On January 4th it said I can try premium for free for 30 days. I put in the credit card information and it said that I would not be charged for the next month if i end the subscription before February 4th. I cancelled the subscription on February 3rd and I recieved an extra month of premium. However, at the end of March, my parents told me that they have been charged $22.58 in January and February. So I'd like to know if it's possible to recieve a refund because I had no intention of purchasing a premium account at that time.

Thanks,

Coleman Yuen

[Maxim]

Hey @Coleman_Yuen,

If you think that you're eligible for a refund, please get in touch with Spotify via the contact form or one of the social media channels. Their support team will be able to take a look at your issue and you'll hear from them shortly.

Contact form: http://bit.ly/SpotifyCF

Facebook: http://bit.ly/SpotifyCaresFB

Twitter: http://bit.ly/SpotifyCaresTW

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours