Charged for Monthly and Annual Membership

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Charged for Monthly and Annual Membership

Casual Listener

Hello Spotify Team,

 

I wasnt sure where to reach out to for assistance, so i hope this is the right place.

 

I noticed I was charged twice on my bill for April. Once $11.29 CAD then $135.46CAD two days later. I dont understand why i would be charged for a monthly and annual membership.

 

I would love to continue to be a monthly subscriber, but would like the $135.46 to be refuneded.

 

Thanks so much! 

2 Replies
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Re: Charged for Monthly and Annual Membership

Community Legend

Hey there @Huda1, welcome to the community!

 

On your receipts page, what does it show? I'll escalate this to the team, but more than likely you will need to contact the payments team through the online contact form. I'll double check though! 🙂

If your case is resolved, please click the 'Accept as Solution' button and add your kudos!

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Re: Charged for Monthly and Annual Membership

Casual Listener
Hi Merik,

On the recipts page its shows both transactions, the second one two days
after the first. For the $135 charge it says "1000429587016" for the order
ID.

here is a screenshot of the page:

[image: Inline image 1]

It would be great if I could contact the Payment Team. How would I go about
that?


Thanks!
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