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Plan
Free
Country
Ireland
Device
Macbook Pro
Operating System
macOS Mojave
My Question or Issue
Hello,
I have a free spotify account, however I just been charged €9.99. I did not sign up for any trial, and my account is still showing as a free account. Can you please explain why I was charged?
Kind regards,
Lorcan
Hey @Lorc13, and welcome to the community.
Hope you’re doing great!
Can you head to your Receipts page and tell me if you see anything there, any charges?
If not, did you let anyone use your card for any Spotify purchases, and are you sure that the charge is from Spotify?
Let me know how this goes 🙂
Hi @Billy-J,
Thanks for your response. No there is nothing showing in the receipts page, it just says 'No receipts found'.
No one else has used my card, and the description on my statement is from <snip - edit by Community Moderator>. Since its for 9.99, it really looks like I've just been charged for a premium account?
Thanks,
Lorcan
Thanks for checking. Last step before going foward, can you login to your account (https://www.spotify.com/account) and tell me if your subscription status shows as 'Free' or 'Premium'?
Let me know how this goes 🙂
@Billy-J,
The subsciption status is 'Spotify Free'.
Thanks,
Lorcan
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…