Charged for Spotify Premium, not upgraded

[gjack]

Hi,

I signed up for a Spotify premium student account, but I could not verify my student ID. I have been charged $4.99 to my card, but I have not received any email receipts and my subscription still says I am on Spotify Free on my phone and computer.

[DylanDakota]

Hey there!

You may need to submit verification to Spotify, so that they could verify that you are a student and change your account status. You can use this link to do just that (through Spotify's partner verification site, SheerID).

Hope this helps! If not, please don't hesitate to contact Spotify Support if you still need help.

[gjack]

Hello,

I verified my student status through SheerID, and I was taken back to a page where a credit card needed to be entered. I was already charged $4.99 for this month, so I do not want to submit my information again and be charged twice. Although my student status was verified, my account still says Spotify Free.

[DylanDakota]

Sorry about this!

You can get in touch with the Spotify Support team, where they'd be more than happy to assist you!

Website: https://support.spotify.com/us/contact-spotify-support/

Twitter: https://twitter.com/spotifycares?lang=en

Hope you find help with your account! Sorry I couldn't help look into it!