Charged for cancelled subscription

[Veralidaine95]

Hi. I am already a premium user. There was a another promotion, so i decided to go for it. But, I cancelled the new subscription as it stated im not allowed to suscribe the deal. However, I received a receipt from credit card company stated that the transaction was completed. But there was no receipt in the spotify account. 

[Maxim]

Hey @Veralidaine95,

It’s very likely just a pending charge if you haven’t received a receipt from Spotify via Email 🙂

A pending charge is a part of your bank or credit card company’s authorization process. When you submit a payment, they place a temporary authorization on the funds.

If the transaction doesn’t successfully complete, no money will be taken and the charge will soon disappear. The time this takes can vary, depending on your bank/credit card company. For more information, contact your bank/credit card company.