Charged for free 30 days!

[ladybusby]

Hi, I just signed up for myself and a family member for the free 30 day trial but my account is saying I will be charged the full €14.99 next week on 12th Jan.

[Bittencourt]

Hi, welcome to the community!
Were you a premium user before signing up to the family plan? If so, the trial period is not applied.

[ladybusby]

Thanks for reply. No only signed up as premium user today! 

[Bittencourt · Accepted solution]

I see. In this case you will need to get in touch with the customer services team directly using the online contact form and they will be able to look into getting this sorted for you.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Hope it helps!

[ladybusby]

Thanks so much you are a star Bittencourt. I didnt know how to get directly in touch with them.

[Bittencourt]

you're welcome ladybusby 🙂