Charged for no apparent reason

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Charged for no apparent reason

minimoi75
Newbie

Plan

Premium

Country

 Canada

 

 

My Question or Issue

 I renewed my Premium account and got charged 131 CAD for no reason. I don't understand. I also got charged 10.99 CAD the same day, which is the price I am supposed to pay for the month. But what about the 131 CAD???

I'd really like to understand 

 

2 Replies

Re: Charged for no apparent reason

jenjen111
Roadie

The 131 CAD sounds like a years payment of Spotify Premium, so I am unsure why you also had another payment of 10.99 CAD. I suggest that contact Spotify, either by messaging them on twitter (@spotifycares) or filling out a form online. Mainly the latter suggestion. You can find and fill out the contact form in the link below.

Contact Information Link: https://www.spotify.com/us/about-us/contact/

 

I am sorry you are having this issue and wish you good luck!

Re: Charged for no apparent reason

Moderator
Moderator

Hey @minimoi75.

 

The price for a year of Premium is 119.88 CAD. Are you sure you've been charged 131 CAD by us? There is other companies that use the same payment provider and those payments can look like payments made out to us.

 

Find out about this and if you are sure that we have charged you twice, use this link to get in touch with support.

 

Let us know if you have further questions.

 

Have a nice day!

GuidoModerator
 
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