I signed up for and was charged for premium, but my account says I never paid (my bank account does though). My accound still says I am using spotify free. I literally cannot find a single e-mail, help topic, or anything to tell me how to fix this. Hoping someone knows what I should do?
I suggest you submit an online contact form; and someone at Spotify should be able to sort that for you.
If you get an automated reply; make sure to reply to it directly (even if it's from a no reply); and it will be sent to the Spotify staff.
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