Charged for premium each month but signed up under promo for free trial

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Charged for premium each month but signed up under promo for free trial

jarred2
Casual Listener

What going on Spotify? I signed up for premium a few months ago under the "try spotify free for a year" and I have been charged 9.99 every month since. 

5 Replies

Maxim
Rock Star 24
Rock Star 24

 

Hey @jarred2,

 

I don't think that a 12 months free trial exists. Spotify currently only offers a 30 days free trial. Have you cancelled your subscription before these 30 days ended? If not, your subscription continued and you've been charged every month.

 

https://support.spotify.com/account_payment_help/managing_payments/how-to-cancel-your-subscription/

MaximRock Star 24
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jarred2
Casual Listener

It may have been 9.99 for the first year. 

 

Also I noticed there is a special for students, I am a student and was wondering if I can sign up with this?

Maxim
Rock Star 24
Rock Star 24

You can sign up to the student discount on https://spotify.com/student.

MaximRock Star 24
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jarred2
Casual Listener

I do appreciate the reply Maxim, however it does not solve my problem. I am already signed up as a Spotify Premium user and would like this to be put onto my preexsisting account.

Maxim
Rock Star 24
Rock Star 24

It's not required to create a new account to receive the student account, but of course, you can do that if you want to.

 

To use your existing account, just sign up to the student discount on the linked site provided in my last post. 🙂

MaximRock Star 24
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