Charged for premium even though its student account

[jennyb1996]

I was charged £9.99 for premium account even though i was on a student account. I looked at the website and it said i just needed to register. So i did then it took a further £4.99. I am un impressed with this and would like a refund of the orginal £9.99 spotify should send an email to check that your still a student before just taking £9.99!!

[osornios]

Hey @jennyb1996

You can get a refund before 15 days have passed from the date of purchase. You should fill out the contact form, and someone from Spotify will be happy to help you within 24 hrs. Don't forget to check your spam folder for responses as they may end up there.

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.