Charged for premium on free trial

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Re: Charged for premium on free trial

Devlincoltrim
Newbie

Yes same here!

Re: Charged for premium on free trial

Matthijs_vm
Newbie

I've got the same issue. i did the free month on the 18th of october and canceld it on the 15th of november and it charged me on the 21th of november

 

Re: Charged for premium on free trial

andrina
Casual Listener
 

Re: Charged for premium on free trial

andrina
Casual Listener
How do I get it for free please

Re: Charged for premium on free trial

beverlyave
Newbie

We have had the same thing happen to us. This is a dispicable practice. My subscription tab says I am on Spotify FREE but I'm still being charged $9.99. I have called my bank and will be filing a dispute to have it removed. I have a case# from Spotify but I have no faith they will deliver.

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Re: Charged for premium on free trial

JL010203
Casual Listener

I canceled my free trial and answered the questionaire and everything at the end. This morning I was chagred $9.99 and I checked my account and it now has me on a supsciption. I have contacted and used facebook because I want this figured out as soon as possible. I cant even find out how to delete my payment informaiton so Im not charged again.

Re: Charged for premium on free trial

Lisaporter
Casual Listener
i filled a dispute with them. my bank tried to get my money refunded to my
account an they denied me my money. i hope that my help them. Cause i
needed it myself.

Re: Charged for premium on free trial

Lisaporter
Casual Listener
i filled a dispute with them. my bank tried to get my money refunded to my
account an they denied me my money. i hope that my help them. Cause i
needed it myself.

Re: Charged for premium on free trial

user-removed
Not applicable

I'm experiencing the very same thing!  I have a free account - that shows when I log into Spotify but every single month I have a $9.99 charge on my credit card.  I can't contact anyone on the phone.  I've written to support but the fact that it is so difficult to stop unauthorized payments is absolutely ridiculous.  Since you wrote their 4 weeks ago, I wonder if you were successful?  

Re: Charged for premium on free trial

JL010203
Casual Listener
I went directly to PayPal which is how I paid and made my concern through
there by reporting the charge.i was refunded a few hours later.
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