I've been charged 9.99 when I cancelled well before the 30 days were up. After trying to find a number to call, I find that I can only contact through the contact forms. After doing more research, I've seen how poor Spotify is in getting back to people with these problems. So not only can I not call to get immediate results, I have to wait for Spotify at their convenience to give me my money back. Which could be a couple months and another 9.99 charge.
Yes, I filled out your form to get help, but I don't get how an organization can get away with not posting some kind of customer service number. Especially when they're wrongfully taking peoples money. I've read a lot of cases having this same problem just in the past couple weeks.
I was a happy Spotify user until this happened, and this really puts a bitter taste in my mouth.
Solved! Go to Solution.
Welcome to the Spotify Community!
I suggest you contact support so they can help you
If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.
Support usually replies within 24-48 hours.
We have had the same thing happen to us. This is a dispicable practice. My subscription tab says I am on Spotify FREE but I'm still being charged $9.99. I have called my bank and will be filing a dispute to have it removed. I have a case# from Spotify but I have no faith they will deliver.
Why is not a phone number to contact sprotify!? So far I have been charging about 4 months now
and I’m not able to use it without wifi!!:(